Terms and Conditions
Deposit & Payment
To secure your booking we require a non-refundable 20% deposit payable by Visa or MasterCard as this is now an agreed contract with our company.
The full balance of payment is due 8 weeks before your arrival so that hotels and accommodation can be paid. A lot of accommodation takes deposits and in some cases they want full non refundable payment at the time of booking. Full holiday insurance must be taken out to cover this in case of any cancellations.
In the event of you cancelling your tour for whatever reason, the deposit and other expenses such our time cancelling accommodations and then confirming these cancellations - will be retained.
You do need to take out full travel and holiday insurance for your trip (as below) and we cannot guarantee that accommodations will be able to re let their rooms if you cancel the trip.
If deposits or full payments in advance have been paid to some of the accommodations, some may refund to us and others won't, hence the importance of you having full travel and trip insurance.
Cancellations and changing your mind - once the 20% non refundable deposit has been made, this is now a contract with us. If you change your mind about your trip less than 1 month before arrival and we have already paid accommodations (which we do one month before arrival), we do not offer any refunds - that is why you need full travel and trip insurance.
If you cancel your trip after your final balance - which is to be paid 8 weeks before arrival - then we cannot refund if hotels have been paid.
We strongly advise you to take out full travel and holiday insurance before you come and ensure that the policy covers cancellation and delays. In the event you need to cancel your trip, your insurance company may then reimburse you for any non-refundable payments.
We are especially concerned that all our clients are adequately insured in case of illness abroad or cancellation/curtailment. By choosing not to be insured you agree to indemnify the Company against all costs, losses and liabilities which the Company may incur and which are not the Company's liability under this contract and which would have been avoided had suitable insurance cover been taken by you. Insurance must be taken out in your own area before you come to the UK.
Alterations To Your Itinerary
We advise you to carefully check the proposed itinerary we provide. Should you later wish to change any aspects of your tour when we have already made accommodation bookings on your behalf, additional administration charges will apply.
We accept Visa and MasterCard (your card details can be phoned or faxed to us for confirmation of booking, but not by email). We also accept cheques drawn on a UK bank account.
The time in the UK is GMT and we are 5 hours AHEAD of New York
OFFICE HOURS MONDAY - THURSDAY 9.30AM UNTIL 5PM
FRIDAY 9.30AM UNTIL 2.30PM
WE ARE CLOSED ON SATURDAYS AND SUNDAYS